Privacy Policy

Janet & Sandra Jewelry respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we retain it, and the privacy choices and rights that may be available to you.

Janet & Sandra Jewelry is operated by:
Guangzhou Lingcai Technology Co., Ltd.
Registration number: 91440111MAEUD1DM6F
ROOM 506, NO.805 XICHA ROAD, BAIYUN DISTRICT, GUANGZHOU CITY, GUANGDONG PROVINCE, P.R. CHINA
Email: support@janetandsandrajewelry.com

  1. Personal Information We Collect
    Depending on how you interact with our website and services, we may collect the following categories of personal information.

Contact Information
This may include:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Order and Transaction Information
This may include:

  • Products purchased
  • Order number
  • Order value
  • Order history
  • Shipping and delivery information
  • Return and refund information

Payment Information
Payments are processed through payment providers and e-commerce service providers.
We may receive limited information relating to your payment, such as:

  • Payment status
  • Payment method
  • Transaction reference
  • Billing information

We do not generally receive or store your complete payment card number ourselves.

Customer Service Information
If you contact us, we may collect:

  • Emails and messages you send us
  • Information relating to your order
  • Photos or documents you provide in connection with damaged products, returns, refunds, or delivery issues

Device and Online Activity Information
When you use our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring website
  • Shopping cart activity
  • Products viewed
  • Website interactions
  • Cookie identifiers
  • Approximate location derived from your IP address

Marketing Information
If you subscribe to marketing communications or interact with our advertising, we may collect information about:

  • Your marketing preferences
  • Email subscriptions
  • Whether marketing emails were opened or interacted with
  • Your interactions with advertisements, where applicable
  1. How We Collect Personal Information
    We may collect personal information:
  • Directly from you
  • When you place an order
  • When you contact customer service
  • When you sign up for marketing communications
  • Automatically through cookies and similar technologies
  • From Shopify and other service providers that help operate our store
  • From payment providers
  • From shipping and logistics providers
  • From advertising or analytics providers, where used
  • From fraud-prevention and security providers
  1. How We Use Personal Information
    We may use personal information to:

Process Your Orders
We use information to:

  • Accept and process orders
  • Process payments
  • Arrange shipping and delivery
  • Provide tracking information
  • Handle returns and refunds
  • Investigate lost or damaged shipments

Provide Customer Service
We use information to:

  • Respond to questions
  • Resolve order issues
  • Handle complaints
  • Process returns, refunds, and replacements

Operate and Improve Our Store
We may use information to:

  • Maintain our website
  • Understand website usage
  • Diagnose technical problems
  • Improve our products and services
  • Improve the shopping experience

Prevent Fraud and Protect Our Business
We may process information to:

  • Detect suspicious transactions
  • Prevent fraud
  • Protect customer accounts
  • Maintain website security
  • Enforce our Terms & Conditions

Marketing and Advertising
Where permitted, we may use information to:

  • Send marketing emails
  • Measure the effectiveness of advertising
  • Understand customer interests
  • Show relevant advertisements

You can opt out of marketing emails at any time.

Legal and Regulatory Purposes
We may use personal information where necessary to:

  • Comply with applicable laws
  • Maintain tax and accounting records
  • Respond to lawful government requests
  • Establish or defend legal claims
  • Protect our legal rights
  1. Legal Bases for Processing
    Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Performance of a Contract
We process information where necessary to provide products you order, process payment, deliver your order, and handle returns or refunds.

Legitimate Business Interests
Where permitted by law, we may process information for legitimate purposes such as:

  • Operating our business
  • Improving our website
  • Preventing fraud
  • Protecting our systems
  • Providing customer support

We consider the impact on your privacy when relying on these interests.

Consent
Where required, we may rely on your consent for activities such as certain cookies, marketing communications, or advertising technologies.
You may withdraw your consent where applicable.

Legal Obligations
We may process and retain information where required to comply with tax, accounting, regulatory, or other legal obligations.

  1. Shopify
    Our online store is hosted and supported by Shopify.
    Shopify provides the e-commerce platform that allows us to operate our store and process transactions.
    When you browse our store or make a purchase, Shopify may process personal information such as:
  • Contact information
  • Billing and shipping information
  • Order information
  • Transaction information
  • Device and browser information
  • Website activity
  • Payment-related information

Shopify may process personal information on our behalf and may also process certain information for its own purposes in accordance with its applicable privacy terms.
You can review Shopify's own privacy documentation for additional information about how Shopify handles personal information.

  1. Payment Providers
    We use third-party payment providers to securely process payments.
    Depending on the payment method you choose at checkout, payment information may be processed by Shopify or another payment provider.
    These providers may receive information such as:
  • Your name
  • Billing information
  • Payment details
  • Transaction information
  • Device or fraud-prevention information

Payment providers process information according to their own privacy and security practices.

  1. Shipping and Logistics Providers
    To deliver your order, we may provide necessary information to shipping carriers, logistics providers, fulfillment partners, customs services, and other companies involved in transporting your order.
    This may include:
  • Your name
  • Shipping address
  • Email address
  • Telephone number where required
  • Order information
  • Tracking information

Because our orders may involve international logistics, information necessary to fulfill an order may be processed in multiple countries.

  1. Analytics and Advertising Services
    We may use analytics, advertising, or marketing technologies to understand how visitors use our website and to measure or improve our marketing.
    Depending on the tools used, these providers may receive information such as:
  • IP address
  • Cookie identifiers
  • Device information
  • Browser information
  • Pages viewed
  • Products viewed
  • Shopping activity
  • Advertising interactions
  • Purchase or conversion information

We do not sell personal information for money.
However, certain disclosures through advertising cookies or technologies may be considered a sale, sharing, or use for targeted advertising under certain U.S. state privacy laws.
Where applicable law gives you a right to opt out of these activities, you may exercise that right as described below.

  1. Cookies and Similar Technologies
    We and our service providers may use:
  • Cookies
  • Pixels
  • Tags
  • Local storage
  • Similar technologies

These technologies may be used to:

  • Operate the website
  • Remember your preferences
  • Maintain your shopping cart
  • Process transactions
  • Prevent fraud
  • Analyze website performance
  • Measure advertising
  • Support marketing activities

You can control certain cookies through your browser settings and, where provided, through our website's privacy or cookie controls.
Disabling necessary cookies may prevent some parts of the website from functioning correctly.

  1. Targeted Advertising and Privacy Choices
    Depending on the privacy laws that apply to you, you may have the right to opt out of:
  • Sale of personal information
  • Sharing of personal information
  • Targeted advertising
  • Certain profiling activities

Where required by applicable law, we will honor recognized browser-based opt-out preference signals, such as Global Privacy Control (GPC).
You may also use any privacy or cookie preference controls made available on our website.
Disabling advertising cookies does not necessarily mean you will stop seeing advertisements. It may instead mean that advertisements are less personalized.

  1. Marketing Communications
    If you subscribe to marketing emails, we may send you information about:
  • New products
  • Promotions
  • Special offers
  • Store updates

You can unsubscribe at any time by clicking the unsubscribe link contained in a marketing email.
You may also contact us at:
support@janetandsandrajewelry.com
Opting out of marketing will not stop transactional messages that are necessary to manage your order, such as:

  • Order confirmations
  • Shipping notifications
  • Return communications
  • Refund notices
  • Customer service responses
  1. When We Share Personal Information
    We may disclose personal information to service providers and third parties that help us operate our business.
    These may include:
  • Shopify
  • Payment processors
  • Shipping and logistics providers
  • Fulfillment providers
  • Hosting and technology providers
  • Analytics providers
  • Advertising and marketing providers
  • Email service providers
  • Fraud-prevention providers
  • Customer service providers
  • Professional advisers
  • Government or regulatory authorities where legally required

We provide these parties only with information reasonably necessary for the applicable purpose.

  1. International Data Transfers
    Our business is operated by Guangzhou Lingcai Technology Co., Ltd. in China, while we serve customers in the United States.
    As a result, personal information may be transferred to, accessed from, stored in, or processed in countries outside the state or country where you live, including China.
    Our service providers, including Shopify, payment providers, technology providers, and logistics companies, may also process information in other countries.
    Privacy and data protection laws in those countries may differ from those in your jurisdiction.
    Where required by applicable law, we use appropriate measures for international transfers of personal information.
  2. How Long We Keep Personal Information
    We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention, and dispute-resolution requirements.
    Retention periods may vary depending on the type of information.
    For example:
  • Order and transaction records: retained as necessary for accounting, tax, fraud-prevention, customer service, and legal requirements.
  • Customer service communications: retained for as long as reasonably necessary to resolve the matter and maintain appropriate business records.
  • Marketing information: retained until you unsubscribe or the information is no longer reasonably required.
  • Cookie and analytics information: retained according to the settings and retention periods of the relevant technology or provider.
  • Privacy requests: retained as necessary to demonstrate compliance with applicable privacy laws.

We may delete or anonymize personal information when it is no longer reasonably required.
Information stored by third-party providers may be subject to their own retention schedules.

  1. Your Privacy Rights
    Depending on where you live and which privacy laws apply to our business, you may have rights concerning your personal information.
    These may include the right to:
  • Know whether we process your personal information
  • Request access to personal information we hold about you
  • Request a copy of certain personal information
  • Correct inaccurate personal information
  • Request deletion of personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing relies on consent
  • Opt out of certain sales or sharing of personal information
  • Opt out of targeted advertising
  • Opt out of certain profiling activities
  • Request information about categories of third parties receiving your information
  • Appeal certain decisions concerning a privacy request where applicable
  • Exercise privacy rights without unlawful discrimination

These rights are subject to applicable law and may not apply in every situation.
For example, we may need to retain certain transaction information to comply with tax, accounting, fraud-prevention, or legal requirements even after receiving a deletion request.

  1. U.S. State Privacy Rights
    Residents of certain U.S. states may have additional rights under applicable state privacy laws.
    Depending on the law and whether it applies to our business, these rights may include:

California Residents
California residents may have rights including:

  • The right to know what personal information is collected
  • The right to access personal information
  • The right to request deletion
  • The right to request correction
  • The right to opt out of the sale or sharing of personal information
  • The right to limit certain uses of sensitive personal information
  • The right not to receive discriminatory treatment for exercising applicable privacy rights

Where required, we also recognize applicable Global Privacy Control signals.

Residents of Other U.S. States
Residents of states with applicable comprehensive privacy laws may have similar rights, including rights to:

  • Access personal data
  • Correct inaccuracies
  • Delete personal data
  • Obtain a portable copy of certain data
  • Opt out of targeted advertising
  • Opt out of the sale of personal data
  • Opt out of certain profiling
  • Appeal the denial of certain privacy requests

Your specific rights depend on your state of residence, the applicable law, and whether that law applies to our business.

  1. How to Submit a Privacy Request
    To exercise an applicable privacy right, email:
    support@janetandsandrajewelry.com
    Please include enough information for us to understand and process your request.
    You may state, for example:
  • “Access my personal information”
  • “Delete my personal information”
  • “Correct my personal information”
  • “Opt out of targeted advertising”
  • “Opt out of sale or sharing”
  1. Identity Verification
    Before fulfilling certain privacy requests, we may need to verify that the person submitting the request is the person to whom the information relates.
    Depending on the request, we may ask you to verify information such as:
  • Your email address
  • Your name
  • Your order number
  • Your shipping or billing information

We will request only information reasonably necessary to verify your identity.
Information collected specifically for identity verification will be used for that purpose and related security or compliance purposes.
If we cannot reasonably verify your identity, we may be unable to complete certain requests.

  1. Authorized Agents
    Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf.
    We may ask the authorized agent to provide evidence that you gave them permission to act for you.
    We may also ask you to verify your identity or confirm directly with us that you authorized the request where permitted by law.
  2. Appeals
    If applicable state law gives you the right to appeal a decision relating to your privacy request, you may submit an appeal by emailing:
    support@janetandsandrajewelry.com
    Please state that you are requesting an appeal and identify the original request.
    We will review the appeal in accordance with applicable law.
  3. Complaints
    If you have a concern about how we handle your personal information, please contact us first at:
    support@janetandsandrajewelry.com
    We will review your concern and try to address it.
    Depending on where you live, you may also have the right to submit a complaint to an applicable state attorney general, privacy regulator, or other competent authority.
  4. Security
    We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Unauthorized disclosure

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

  1. Children’s Privacy
    Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
    If you believe a child under 13 has provided personal information to us, please contact:
    support@janetandsandrajewelry.com
    We will review the matter and take appropriate action.
  2. Business Transfers
    If our business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by law.
  3. Third-Party Websites
    Our website may contain links to websites or services operated by other companies.
    We are not responsible for the privacy or security practices of those third parties.
    We recommend reviewing their privacy policies before providing personal information.
  4. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in:
  • Our business
  • Our service providers
  • Our technology
  • Our privacy practices
  • Applicable legal requirements

The updated version will be posted on this page with a revised “Last updated” date.
Where legally required, we will provide additional notice of material changes.

  1. Contact Us
    If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:
    Email:
    support@janetandsandrajewelry.com
    Company:
    Guangzhou Lingcai Technology Co., Ltd.
    Registration number:
    91440111MAEUD1DM6F
    Address:
    ROOM 506, NO.805 XICHA ROAD, BAIYUN DISTRICT, GUANGZHOU CITY, GUANGDONG PROVINCE, P.R. CHINA