Shipping and Delivery

Shipping Policy

Where We Ship

We currently ship to customers within the United States.

Shipping availability may vary for Alaska, Hawaii, Puerto Rico, PO Boxes, APO/FPO/DPO addresses, and other U.S. territories or special-address locations. If we are unable to ship to your address, this will be indicated during checkout or we will contact you after your order is placed.

Processing & Delivery Times

Orders are processed Monday through Saturday.

Order cut-off time: 10:00 PM EST
Processing time: 1–3 business days
Estimated delivery time after shipment: 4–8 business days
Estimated total delivery time: approximately 5–11 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier disruptions, high-volume periods, weather, customs processing, or other circumstances outside our control.

Shipping Costs

We currently offer free standard shipping on all eligible U.S. orders. No minimum order value is required.

Any applicable shipping charges will always be displayed at checkout before payment.

Shipping Carriers

Depending on your order and destination, we may use different shipping and logistics partners.

Your package may be handled by more than one carrier during transit, particularly for orders shipped through international logistics networks. The final delivery carrier may include UPS, FedEx, USPS, or another local delivery partner.

The carrier and available tracking information for your individual shipment will be provided once your order has been dispatched.

Tracking Your Order

Once your order has shipped, you will receive tracking information by email when available.

Tracking updates may take some time to appear after the package has been handed to the shipping provider.

Incorrect or Incomplete Shipping Addresses

Please check your shipping information carefully before placing your order.

If you notice an error in your address, contact us as soon as possible at support@janetandsandrajewelry.com.

If your order has not yet been processed or shipped, we will try to update the address. We cannot guarantee address changes once an order has entered processing.

Once a package has been shipped, we may not be able to change or redirect the delivery address.

If a package is returned to us because an incorrect or incomplete address was provided, please contact us so we can determine the available options for reshipment or refund.

Refused or Unclaimed Packages

If a shipment is refused, not collected, or otherwise returned to sender, please contact us.

Once the package has been returned and received, we will review the order and contact you regarding the available refund or reshipment options.

Additional shipping or return costs charged by the carrier may apply where permitted by law.

Shipping Delays

Occasional shipping delays can happen, particularly during holidays, high-volume periods, severe weather, customs processing, or carrier disruptions.

If your tracking has not updated for an extended period or your order is significantly delayed, please contact us and we will help investigate the shipment.

Lost Packages

If your order has not arrived within 30 days after the latest estimated delivery date, you may submit a lost-package claim by contacting us at support@janetandsandrajewelry.com.

Please include your order number and any relevant tracking information.

We may ask you to:

  • Confirm your shipping address

  • Provide available tracking information or screenshots

  • Check with household members, neighbors, or your local carrier

  • Provide other information reasonably required to investigate the shipment

After receiving your claim, we will review the tracking information and, where necessary, contact the relevant shipping provider.

The investigation may take up to 10 business days.

If the package is confirmed as lost, or the carrier is unable to provide proof of delivery following the investigation, we will offer either a replacement at no additional cost or a refund to your original payment method.

If tracking indicates that the package was delivered, we may request additional information before determining whether a replacement or refund can be provided.

Contact Us

If you have any questions about your shipment, please contact:

Email: support@janetandsandrajewelry.com

Customer Service Hours:
Monday–Friday: 8:00 AM–6:00 PM EST
Saturday–Sunday: 10:00 AM–4:00 PM EST

We aim to respond within 24 hours.